Return & Refund

Policy

 

 

Due to the nature of our products and for strict health and hygiene reasons, we have clear guidelines for returns:

• Condition: Items must be in the same condition as when you received them.

• Seals: Products must be unopened, unused, and in their original, sealed packaging.

• Broken Seals: We cannot accept returns or exchanges on any items that have been opened, used, or have a broken safety seal. All original seals must remain intact to qualify for a refund.

• Photos: We may request photos of the product to verify its condition before approving a return.

2. Fees & Shipping

• Restocking Fee: A 25% restocking fee will be applied to all returned items.

• Shipping Costs: Return shipping costs are the responsibility of the customer.

• To Initiate a Return: Contact our support team at support@reconforte.com for detailed instructions.

3. Damages and Issues

Please inspect your order upon arrival.

• 24-Hour Reporting: You must contact us within 24 hours of reception if an item is defective, damaged, or incorrect.

• Exclusions: Damage from basic wear and tear or misuse is not eligible for replacement. We reserve the right to deny replacements if the product was purposefully damaged or abused.

4. No Cancellations & Final Sale

• No Cancellations After Checkout: To ensure fast shipping, orders cannot be canceled under any circumstances once placed. If you no longer want an item, please wait for delivery and follow our return procedure.

• Final Sale Items: Pre-order items, limited edition bundles, sale items (discounted), or customized sets are Final Sale and cannot be canceled or returned.

5. Refused Delivery

If you refuse delivery or if a shipment is returned because a delivery appointment was not accepted/scheduled, it will be processed as a return. Your refund will be the net amount after deducting the 25% restocking fee.

6. Chargebacks & Disputes

A chargeback is not a substitute for our refund policy. By completing your purchase, you agree to these terms. If a dispute is filed, we will provide the bank with:

• A copy of this policy.

• Proof of order fulfillment and agreement to these terms.                                           We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.